Casino Del Sol Review



5655 West Valencia Road,AZ 85757Tucson

Casino Del Sol features 215 elegant rooms and suites. The standard and deluxe rooms offer an array of amenities and services that other resorts simply cannot match. Reflecting the spirit of the Sol of Tucson, the award-winning staff is committed to guests’ total comfort and satisfaction in every facet of their stay. If you've come to Tucson, Arizona, in search of some peace and quiet, you may not want to bed down at the Casino Del Sol Resort, Spa and Conference Center. With its sizable casino and late-night. I loved that the hotel was all encompassing. Tons of food options, the casino, the spa, all without leaving the property! It was very clean, the staff were great and the complimentary vallet and Starbucks in the lobby were a great touch! Stayed in January 2020. Expedia's Hotel Search makes booking easy. Choose from thousands of hotel discounts & cheap hotel rooms. Pick the perfect room & save!

Overview

Specialties: Casino Del Sol Resort, Spa, Conference Center and Amphitheater is a Forbes Travel Guide Four-Star Resort and a Four-Diamond Triple AAA Resort nestled in the secluded mesquites of the high desert, just 15 minutes from Tucson.

Located 8 km from the Tucson International Airport, this modern Arizona resort offers on-site dining, a casino, and a sparkling outdoor pool. All stylish guest rooms include free Wi-Fi.

Featuring a 42-inch flat-screen TV with cable, each spacious room at the Casino del Sol Resort Tucson offers luxury linens and gourmet tea and coffee making facilities. All rooms include a glass enclosed rain shower.

At Tucson Casino del Sol Resort, guests are encouraged to relax and rejuvenate at the on-site Hiapsi Spa. A variety of services including body wraps, massages and facial enhancements are offered.

Built in 1783, guests can enjoy the rich history of Mission San Xavier del Bac, 16 minutes from this hotel. Pima Air & Space Museum is a 30 minute drive from the property.

Rooms: 2

When would you like to stay?

Facilities of Casino del Sol Resort Tucson

Food & Drink

  • Restaurant
  • Room service
  • Bar
  • Snack bar
  • Vending machine (drinks)
  • Vending machine (snacks)

Casino Del Sol Spa Reviews

Pool and Spa

  • Fitness center
  • Massage

Front Desk Services

  • 24-hour front desk
  • Newspapers
  • Express check-in/out
  • Tour desk
  • Ticket service
  • Baggage storage
  • ATM on site
  • Concierge

Entertainment & Family Services

  • Casino
  • Entertainment staff

Cleaning Services

  • Dry cleaning
  • Shoeshine

Business Facilities

  • Meeting/Banquet facilities
  • Business center
  • Fax/Photocopying

Shops

  • Hair/Beauty salon
  • Gift shop
  • Shops (on site)

Miscellaneous

  • Non-smoking rooms
  • Facilities for disabled guests
  • Family rooms
  • Elevator
  • Heating
  • Air conditioning
  • Designated smoking area

Safety & security

  • Safe

Safety features

  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
Casino
  • First aid kits available

Physical distancing

  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas

Cleanliness & disinfection

  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays

Food & drink safety

  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation

Internet

WiFi is available in the hotel rooms and is free of charge.

Parking

Free public parking is available on site (reservation is not needed).

Policies of Casino del Sol Resort Tucson

These are general hotel policies for Casino del Sol Resort Tucson. As they may vary per room type, please also check the room conditions.

Check-in

From 16:00 hours

Check-out

Until 11:00 hours

Cancellation / Prepayment

Cancellation and prepayment policies vary according to property type.

Children and Extra Beds

Free!Up to three children under 18 years stay free of charge when using existing beds.

Casino Del Sol Website

Free!One child under 3 years stays free of charge in a crib.

There is no capacity for extra beds in the room.

The maximum number of total guests in a room is 4.

The maximum number of cribs in a room is 1.

Pets

Pets are not allowed.

Del

Accepted credit cards

  • Mastercard
  • Visa
  • Discover
  • American Express

The property reserves the right to pre-authorize credit cards prior to arrival.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

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Hot
3.9 (6)
299530102

User reviews

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Positives: It is a brand new RV Park with: a hot tub, laundry, bathrooms, two gas grills under a covered picnic area with multiple picnic tables. They are finishing the process of fencing in the park. You have to use a gate key to enter the park because each entrance exit is controlled. A security guard drives around the park 24/7 in a truck. You have access to a clean gas station right next to the park. There is a bus stop right next to the park. They obviously have a casino, hotel, golf course, and many restaurants. Close access to anything in Tucson. The lots are wide and long.
Negatives: They have no clue how to manage a park and they do not treat RVers like we should be treated. They utilize a reservation service. However, once you arrive you have to deal with gas station attendants who are about as helpful as a the person cooking fries at McDonald’s. We stayed for a month and wanted to extend our stay a few more days. My wife and I had no problem if we needed to move to a different site.
They would not give us the site for those extra days at the monthly rate and were going to charge us the daily rate. We still had two more days before the end of our stay. First, the gas station attendant agreed it was a reasonable request. However, she had no clue how to process the computer work. I had to sit and wait for her between dealing with people in line to get gas. She actually made me call the reservation service. Next, the reservation service had no clue how to do it and I was put on hold. I was then told I would have to pay the daily rate because their computer system did not allow this. I was given the supervisor at the reservation service who put me on hold again and then forcefully tried to state this was their position and I could pay it or go elsewhere.
Now, I have time invested in this and have been treated horribly. The supervisor realized how upset I was and asked if I wanted to speak with her supervisor. Which, upset me even more because I have now invested an hour in this whole thing and am not even speaking with the supervisor yet. I hung up after saying that we would instead go to a different park.
The manager of the RV park was never seen anywhere. I had to go to the hotel to find out who the supervisor of the RV manager was so that I could leave a complaint. I received a call the next day by someone who who told me she would see to my complaint. Then we got an electronic bill for the extra days we originally wanted to stay, but never finished because their customer service was horrible. Now my blood is boiling. I called the reservation service and demanded that they not charge my card as I had talked about with the supervisor of the RV park manager. Her response was that she would print out the information and give it to her boss.
Sure enough, we were charged on our credit card. I called and demanded an answer for this by the end of the day. She promised to get back to me. Two hours later, I went to the gas station (one hour before the close of business) and found out that person I was talking to had gone home for the night. No one had a clue what I was talking about. I went back to the hotel and demanded to speak with a supervisor and have this corrected. I was told I could speak with someone the next day.
At this point I asked the hotel supervisor if she thought I was being treated properly. I asked to sit in the lobby until treated properly. I said she could kick me out, but that I was not going anywhere until this was resolved properly. Two hours later, they called the police and asked for me to be removed. The police agreed that I had not done anything wrong. I even told the police that I told the hotel supervisor that I would leave once they kicked me out, but that I was staying there until someone corrected this.
Is it a good park? I hope they actually correct their problems. However, they need to have a person of hospitality greeting RVers and handling requests. The current RV manager was never seen over the entire month and failed miserably.
Nejedj71Top 500 Reviewer1 reviews
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3.7
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Sept 28/19 - Just called Casino Del Sol security. They do not allow overnight RV parking anymore as they now have the new RV Park open.
KDSpreeTop 50 Reviewer10 reviews
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A better GPS: 32.128879, -111.082685 Just off W. Valencia Rd - turn at the shell station to proceed to back parking areas. Many other rv's here and looks like their 'expansion' plans include a future RV Park -- don't know What the cost will be -- hope they continue to offer Free parking lot access ! Nice casino with Lots of slots and some table card games - 3 card - PaiGai - Tx Holdum - Blackjack. I found the dining to be pricey. Nice place !
SailorGolf#1 Reviewer69 reviews
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Del
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Great place to overnight, or to use as a home base when touring the area.
Parking is in sections E,F & G. ( unless something is going on at the theatre).
Casino provides on site garbage bins, and security does do regular rounds.
Parking is disorganized compared to other casinos we stayed at. Here you park anyway you want.
As a reminder be considerate of your fellow rver and please do not run your generator more than a couple hours at a time.
Great casino, lot of slot machines, remember to sign up for your player club card.
CanucksonwheelsTop 10 Reviewer11 reviews
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Casino Del Sol Tucson Hotel

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Casino Del Sol Tucson Reviews

5.0
I started my journey in Tucson and found myself at Casino Del Sol. The energy there is really nice. Staff at the hotel are extremely accommodating. There is a pool and a spa (massage etc) if you are tempted to treat yourself. The grounds are proudly taken care of (I am especially fond of Gary aka Speedy - he really loves his job and is almost like the welcoming concierge for us driving folks) and the RV crowd had all kinds of people from all over the world. I made some good travel friends there. The food is top notch! I really loved the diner style restaurant. I had an old diner traditional item 'Open Faced Turkey Sandwich' and it was the best! Tender meat and the vegetable was sautéed zucchini and squash. There are no dumps that I could find that were convenient. It would be amazing if they created one and charged a fee because there are so many rvers coming through! Some stay a night, some longer. I will always cherish my memories of parking lot camping there.

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wandering.ponyTop 500 Reviewer2 reviews

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