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Many online casinos promise you the moon, but invariably fall short. Realizing this, our team of industry experts started with one vision in mind – to provide a trustworthy and unrivaled online casino for every player, no matter their casino experience level.
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Commitment to Captain Jack Casino Players
We carry our sense of customer commitment every day to strive to provide the best online casino gaming experience in the industry and give you, our valued players, an unrivaled level of customer service, account security and the most amazing and entertaining experience you can have at any online casino. We welcome feedback and are constantly looking for ways to improve our operations. Nearly half of our expenditures are to seek out innovations towards Player Experience Development, so keep checking back for exciting improvements in the months to come.
Please email or call our customer service at 1-888-288-2939 with your valuable suggestions and feedback so we may enhance your experience better.
Fairness is Frontmost
At Captain Jack Casino, we never stack the deck. In order to ensure game results are random, we use a Random Number Generator (RNG) as our “dealer”. Our RNG results and monthly payout percentages are reviewed regularly by a group of internationally respected auditors. We know that trust is earned, give us a shot and we’ll demonstrate how committed we are to you and each of our players.
The last thing you should have to worry about is the safety of your casino deposits. We process thousands of secure transactions every day and offer several different deposit methods including the most trusted names in the industry such as Visa, Click2Pay, NetTeller and many more. All credit card details are stored on servers protected by the latest firewall security to prevent unauthorized access. Our network security team works tirelessly to keep Captain Jack the safest, most authentic online casino.
We provide our players with the most enjoyable, fair and secure gaming on the Internet.
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24-7-365 customer service that is always available for your questions/concerns. Anytime. Anywhere.
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To ensure your relationship with us is always an open dialogue, we are proud to introduce RECORDABLE TRUST! RECORDABLE TRUST is a built in financial and game history feature that will enable any player to review every wager s/he has ever placed, locate the exact time and date, the amount wagered, winnings and detailed game results. In addition, this feature will display all deposits and withdrawals made in Captain Jack Casino.
Unrivaled Customer Service & Account Security
Our customer service staff are highly trained and educated professionals, courteous and eager to help both novice and experienced gamers. We handle thousands of secure transactions every day and offer several different deposit methods including the most trusted names in the industry such as Visa, American Express, Click2Pay, NetTeller and many more.
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Fair Gaming & Certifications:
In our quest to run a honest, transparent and truly secure gaming site that maintains close and long-term relationships with our players we are certified by -
Technical Systems Testing (TST) – TST is an internationally recognized testing facility offering a full range of testing and consulting services to the iGaming and Landbased markets.
Established in 1993, TST is the most experienced gaming test lab in the world with an internationally recognized accredited testing facility, with a client roster that includes International Game Technology (IGT), Aristocrat, Mikohn and the Michigan, Massachusetts, DC and Ontario Lotteries. All games & applications on Captain Jack Casino bear the TST seal of certification that accords end users with the assurance that all games being played are both random in outcome and fair in operation.
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About Captain Jack Casino
Ace Revenue Group launched Captain Jack Casino in 2010 and since then the online casino has carved a niche for itself in the global online gaming industry. Ace Revenue Groups operates a number of popular online casinos such as Slot Madness Casino, Planet 7 Casino, Royal Ace Casino and Silver Oak Casino.
Captain Jack Casino has a gaming license from Costa Rica and is exclusively powered by Real Time Gaming (RTG). The online casino is popular with players from around the world because of its unique theme, great bonuses and promotions, decent payouts and reliable customer support.
Captain Jack Casino is restricted in a number of countries such as Israel, India, Hong Kong, Russia and South Africa due to the gaming regulations in these countries. The best way to find out if you have access is to visit www.captainjackcasino.com and see if you can enter the site.
Captain Jack Casino has built a reputation for itself over the years as a reliable and trustworthy online casino. The casino is certified by Technical Systems Testing (TST) which is a testing company that is recognized internationally for authenticating online casinos that comply with fair gaming regulations.
Captain Jack Casino has a strict policy when it comes to underage gambling and also educates its players with regards to problem gambling.
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Like most online casinos, Captain Jack Casino can offer a special no deposit bonus to new players from time to time. Do check the homepage to know if there is a no deposit bonus offer currently available.
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Captain Jack Casino Instant Play and Download Casino Games Overview
Captain Jack Casino offers its players three different options when it comes to accessing its 100 plus online casino games. Players will be able to click the ‘Download’ button on the homepage and install the casino software that will then allow them to access Captain Jack Casino directly from their desktops or laptops. The download and installation process should not take more than a couple of minutes and provides players with a secure and reliable gaming experience.
The second option is to access the online casino directly from one’s web browser and take advantage of the instant play feature. RTG games have been customized to load easily and provide players with quality gameplay via the instant play option.
RTG Games at Captain Jack Casino
RTG is one of the oldest casino software providers in the industry and has over two decades of experience. RTG is known for developing online casino games that have excellent graphics, interesting storylines, fantastic gameplay and decent payouts.
This is why players keep coming to Captain Jack Casino because they get to exclusively enjoy RTG games. RTG is best known for its line-up of unique slot titles such as:
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Android and Iphone Mobile Casino and Games
Apart from the download and instant play options, players can also access Captain Jack Casino from their mobile phones and play their favourite casino games while on the go.
Captain Jack Casino does not have a dedicated mobile app that players can download and play from the Apple or Google Playstore. However, the online casino has customized its offerings to be mobile friendly.
This allows players to access Captain Jack Casino from their Android and iOS devices by opening their mobile browsers and typing in www.captainjackcasino.com
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Players who want to access Captain Jack Casino from their mobile phones, can use their existing account information to directly login via their mobile phones. Players who have not yet created an online casino account have the option to do so directly from their mobiles.
Players will have to click the sign-up button and then proceed to enter their name, date of birth, physical address and email address to complete the sign-up process. Once this is done, players can login directly and proceed to select a banking method to make a real money deposit.
After this is done, players will be able to play real money games from their mobiles. We advise players to also complete their account verification process during the initial stage as only verified accounts will be allowed to make withdrawals.
Players will have to send in photo identification such as a passport or driving license along with a current utility bill as address proof. Players also have the option of completing their account verification process at a later stage.
Should you face any issues with your account creation or verification process, do get in touch with customer support.
HTML5 Games are Multi-Platform Compatible
Real Time Gaming uses the latest HTML5 technology to develop its casino games. These HTML5 games are compatible with multiple platforms such as Windows, Linux and Mac systems.
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Captain Jack Casino VIP Program
Captain Jack Casino has a special VIP program in place to recognize and reward its loyal players with a variety of special benefits and prizes. Players who want to enter the VIP program will have to enrol themselves for the same.
The VIP program is divided into 5 different levels and each level has a different set of bonuses and prizes. The value of bonuses and prizes get better as players graduate to the next level.
Stowaway – Level 1: This is the first level of the VIP program and gives players 2x higher table limits, 10 percent monthly insurance, weekly cashbacks and exclusive VIP bonuses.
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Captain – Level 5: This is the highest level in the VIP program and offers players 20 percent monthly insurance, VIP rewards and gifts, 40x higher table limits, fast track on withdrawals and a dedicated and personal VIP host.
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While RTG does have a great line-up of progressive jackpot games, at this point of time Captain Jack Casino does not offer any jackpot games. Do check back from time to time to see if Captain Jack Casino starts offering popular RTG progressive slots such as Jackpot Pinatas, Aztec’s Millions, Shopping Spree and Cleopatra’s Gold.
Deposits and Withdrawals
Captain Jack Casino offers its players a wide range of popular deposit and withdrawal options to make it easy for players to process their payments. US players will also find popular payment methods accepted in the States that make it easy for them to deposit and withdraw funds.
Deposits: Players will be able to use their Visa/MasterCard to make quick deposits. Captain Jack Casino is also cryptocurrency friendly and bitcoin users can take advantage of this method. Neteller deposits are also accepted. These are the four options that are currently advertised on the site.
Players are advised to get in touch with customer support if they want to use any other banking option.
Withdrawals: Players are always looking for online casinos that make it easy for them to withdraw their funds. Captain Jack Casino is one of these casinos as players have the option of making withdrawals via bank wire transfer, bank check, Neteller and bitcoin.
Before you choose a default banking method, do check their respective transaction fees and processing times. Players who need any help with regards to their deposits or withdrawals can get in touch with customer support immediately.
Captain Jack Casino has a great FAQ page that has neatly classified the most frequently asked questions via different categories. Players are advised to check out the FAQ page first as it is highly likely their question or concern has already been addressed.
However, customer support is on standby on a 24/7 basis via the Live Chat option. Players also have the option of reaching out to customer support via email and phone. Email requests are usually responded to within a 12 hour period while Live Chat gets the fastest response times.
eMail: [email protected]
Toll Free (USA/Canada): 1- 888-288-2939
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